2018 Convention Session

Potential Client or Probable Headache?

12-05-2018 11:00 AM - 12:00 PM

Kyle Kelly

Room 313

Going above and beyond for our clients is more than just giving good service, it is almost an expectation. There is nothing worse than dealing with someone who doesn’t value you as a professional or has unreasonable demands of what you should deliver. Learn how to properly set expectations, become the trusted advisor the consumer needs, how to deliver an experience worth raving about, and how to say “goodbye” or “no thank you” when the need arises.